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Returns & Refunds

At Noire Swimwear, we strive to ensure that our customers are completely satisfied with their purchases. If for any reason you are not happy with your order, you may return items within 14 business days of delivery, provided that the return conditions specified below are met.

Preparation and Packaging Instructions

Preparing the Items
  • Carefully fold the items.
  • Make sure all tags are attached.
  • Items must be unworn, unwashed, and in original condition.
Packaging
  • Use the original box to package the items.
  • If the original box is not used, additional shipping charges may apply.
  • Seal the box securely to prevent damage during transit.

International Package Exchange Instructions

Initiate the Exchange (Return):
  • Contact us to initiate the exchange process and receive your shipping label.
  • Contact FedEx in your area and schedule the pick-up according to your availability.
Confirmation:
  • Please check your email regularly for updates.
  • Once your package is received and inspected, you will receive an email confirmation regarding the issuance of your store credit.

Romania Package Exchange Instructions

Arrange for Shipping:
  • Visit the official FAN Courier returns platform: https://retur.fancourier.ro/
  • Search for “Noire Swimwear” in the list of stores.
  • Follow the instructions on the website to initiate the return for exchange.
Shipping Confirmation:
  • After sending the package, monitor your email for updates.
  • You will receive confirmation or tracking details regarding your return.

By following these steps, you will ensure a smooth and efficient return process.
For assistance, contact us at customercare@noire-swimwear.com.

 

Returns Conditions

  • Item Condition: Ensure that items are only tried on over your own undergarments. We cannot accept returns for items that have been worn, soiled, or show makeup marks.
  • Return Criteria: To be eligible for a return, items must be in their original condition with the protective adhesive strip intact, unworn, undamaged, and unused. All original tags should be attached, and the item should be returned in its original packaging.
  • Packaging and Payment: We do not accept packages for cash refunds, package exchanges, or those that are improperly packaged. Avoid attaching the waybill or any labels directly to the item's original box; instead, place the box inside a protective bag.
  • Return Policy Adherence: We kindly request that you take care when trying on your purchases and return them in the same condition as received. Items not meeting our policy will not be accepted.

Refunds Procedure

  • Refund Process: Once we receive and approve your return, we will initiate your refund using the original payment method, minus any shipping charges. We will send you email updates at each stage of the refund process.
  • Bank Transfer Option: In cases where refunding through the original payment method is not possible, we will request your bank transfer details (IBAN, Name, SWIFT) within 14 calendar days of receiving your returned package.

  • Exchanges (applicable to orders placed from December 17, 2025): For orders placed on or after December 17, 2025, all exchanges — including exchanges for size, color, or model — are managed through our store credit system. Once the returned items are received and approved in accordance with our Returns Policy, we will issue store credit to your customer account. This store credit can be used to purchase any product available on our website. The issued store credit is valid for 24 months from the date of issuance.

We appreciate your cooperation in adhering to these conditions, which help us provide a smooth and efficient returns and refunds process. For any further assistance, please contact us at customercare@noire-swimwear.com.